How can we help?

Check the model and revision printed on the motherboard PCB, product label, or retail box. Use the complete name—including version or revision numbers—when searching for specifications, BIOS files, manuals, and drivers.

Confirm the socket, chipset, board revision, and installed BIOS version. Compare them with the CPU support information for the exact motherboard model. Some processors require a newer BIOS before the system can boot.

Turn off the power, verify the 24-pin motherboard and CPU power connections, reseat one memory module in the recommended slot, confirm CPU and cooler installation, and check the display cable and graphics output. Remove nonessential devices while testing.

Shut down the system, disconnect AC power, and follow the Clear CMOS procedure in your motherboard manual. Depending on the model, this may use a button, jumper, or battery method. Reconnect power and load optimized defaults after the reset.

Install the Wi-Fi and Bluetooth drivers for the exact motherboard model, attach the supplied antenna, and confirm that wireless functions are enabled in BIOS and Windows. Some products do not include wireless hardware, so check the model specifications first.

Download the BIOS only for the exact model and board revision, read the included instructions, restore stable default settings, and use reliable power. Do not shut down, restart, or remove the update media while flashing.

Visit the MAXSUN Download Center, search for the complete motherboard model, and choose files that match its revision and your operating system.

Check the model label on the graphics card or retail box and compare it with the product page. Include the full GPU name, memory capacity, series, and edition when searching for specifications or requesting support.

Use the latest compatible driver from NVIDIA, AMD, or Intel for your GPU and operating system. MAXSUN product pages and the Download Center may also provide model-specific resources.

Confirm that the card is fully seated, all required PCIe power connectors are attached, the monitor cable is connected to the graphics card, and the correct display input is selected. If possible, test another cable, output, or system.

Check the product specifications for the recommended PSU and required power connectors. The complete system configuration, CPU power draw, overclocking, and PSU quality can increase power requirements.

Many models support a zero-RPM or fan-stop mode to reduce noise at low load. The fans start automatically when temperature or power usage reaches the control threshold. Available behavior depends on the specific model.

Check case airflow, fan operation, dust buildup, ambient temperature, and whether the card is under sustained load. Monitor both GPU and hotspot readings with a trusted utility. Contact support if temperatures cause throttling, shutdowns, or visual artifacts.

Confirm that the GPU, motherboard, CPU, BIOS, and operating system all support the feature. In BIOS, Resizable BAR normally requires Above 4G Decoding and UEFI boot with Compatibility Support Module disabled. Setting names vary by motherboard.

SATA SSDs use the SATA interface and may be 2.5-inch or M.2. NVMe SSDs use PCIe through an M.2 or expansion-card connection and normally offer higher performance. Confirm the supported interface and physical size before installation.

Confirm that the slot or cable supports the SSD interface, reseat the drive, and check BIOS storage settings. Some motherboard ports share bandwidth and may be disabled when another device or slot is in use.

Open Disk Management and check whether the drive is offline, uninitialized, or missing a partition and drive letter. Back up important data before changing partitions, and never initialize a drive that already contains needed files.

Drive manufacturers and operating systems use different methods to calculate capacity. Formatting, recovery partitions, and system files also use some space, so the displayed usable capacity is normally lower.

Performance depends on the interface generation, available PCIe lanes, system workload, drive capacity, temperature, free space, test method, and whether the cache is exhausted. Confirm that the SSD is installed in a slot that supports its full interface speed.

A heatsink is recommended for high-performance drives or sustained workloads when space permits. Use the motherboard's M.2 heatsink or a compatible alternative, remove protective films from thermal pads, and monitor temperatures after installation.

Open the exact SSD product page and check the MAXSUN Download Center. Only apply firmware intended for the complete model and capacity, and back up important data before starting an update.

Match the DDR generation, module type, capacity, voltage, and supported speed with the motherboard and CPU specifications. DDR4 and DDR5 are not physically or electrically interchangeable.

Use the slot order specified in the motherboard manual. On many four-slot boards, a two-module kit is installed in the second and fourth slots from the CPU, but the recommended layout can vary by model.

Enter BIOS setup and enable the supported XMP or EXPO profile. Memory speed depends on the motherboard, CPU memory controller, BIOS version, module configuration, and selected kit.

Systems normally start memory at a standard JEDEC speed. Enable the appropriate XMP or EXPO profile if the platform supports it. The final stable speed also depends on the CPU, motherboard, BIOS, number of modules, and total capacity.

Mixed modules may operate at the settings of the slowest module and are not guaranteed to remain stable, even when model numbers appear similar. For best compatibility, use one matched kit validated to work together.

Load BIOS defaults, confirm that the modules are installed in the recommended slots, update to a stable BIOS if appropriate, and test one matched kit. If necessary, select a lower memory speed rather than changing voltage beyond supported limits.

Check that every module is detected in BIOS, reseat the modules, verify the supported capacity and slot population, and test modules individually. Integrated graphics and hardware-reserved memory can also reduce the amount available to the operating system.